The full FAQ. Setup, pricing, security, integrations, and the mechanics of surcharging, cash discounting, and auto reconciliation.
Most business owners are live within 24 to 48 hours of underwriting. Onboarding is one short call to underwrite your account, then we handle the bridge configuration and ship you a custom rate sheet.
No. That's the whole point of the bridge - we refuse The Re-Platform Threat. ShopConnect Pro layers on top of the software you already run. Whether you're on Jobber, Housecall Pro, ServiceTitan, Clio, QuickBooks Online, or any of our 300 plus supported systems, your team keeps the same login and the same workflow. Different processor. Lower rate.
No. On Tier 1 integrations, payments process through us and the paid status reconciles to your software automatically. Your office sees exactly what they saw before, just at a lower rate.
On Tier 1 integrations, every paid transaction posts back to the originating invoice automatically with the auth code, last four, and timestamp logged. No double entry, no manual reconciliation, no spreadsheets.
We monitor every Tier 1 platform daily. Live health is at shopconnectpro.com/status - updated every 30 seconds. When a software UI changes, our system flags it and we ship an update, usually within 24 hours. Worst case the operator takes the payment manually for one day (same as on any normal terminal).
Read-only on your software. Doesn't log into Jobber, Clio, or anything else on your behalf. Doesn't store passwords. Doesn't access your customer data. Doesn't change your invoices. Never sees card numbers - card data goes directly to a Level 1 PCI-certified processor (Stripe, Valor PayTech, Dejavoo, EPX, NMI, Authorize.net, North, Maverick, or Windcave, depending on how your account is set up).
ShopConnect Pro is a browser extension and server side bridge that connects the business software you already run to a lower cost payment processor. We don't replace your software. We don't rebuild your checkout. We sit quietly between the two, route payments through better rails, and reconcile the result to the originating invoice automatically.
In practice that means three things:
We currently support 300 plus vertical software systems. The deepest integrations live on Tier 1 (full auto reconciliation). Tier 2 covers most of the rest with the same reconciliation outcome through our universal bridge. Tier 3 is the expansion list we're actively shipping integrations for.
Both programs are designed to offset your processing costs by passing them to the customer who chooses to pay by card. The difference is mostly mechanical, and the rules around them differ by state and by card brand.
Surcharging adds a small explicit fee on credit card transactions only (debit and prepaid cards are exempt). The surcharge has to be disclosed at the point of sale, capped at the processor's actual cost (and never above 3 percent), and registered with the card networks 30 days in advance.
Cash discounting works the other way around. The list price already includes the cost of card acceptance, and customers who pay in cash see a discount applied at checkout. There's no surcharge, technically, so the rules are simpler and it's allowed in all 50 states.
ShopConnect Pro supports both. We build the disclosures into the checkout, file the network registrations, run the math correctly so debit, prepaid, and refunds all behave the way they're supposed to, and stamp every charge with the right line items so your books stay clean.
When done correctly, surcharging or cash discounting can take a merchant's net cost of card acceptance close to zero.
Auto reconciliation means software, not staff, decides which payment matches which invoice. To do it well, a system needs three things: a reliable identifier on every transaction, write access to the source ledger, and rules for handling the messy edge cases (partial payments, refunds, surcharges, tips).
ShopConnect Pro is built on top of that exact pipeline. On Tier 1 integrations the bridge stamps every charge with the originating invoice ID, posts it the moment funding clears, and handles partial payments and refunds without breaking the link. On Tier 2 the universal bridge delivers the same reconciliation outcome while we ship the dedicated integration.
From your team's point of view, invoices simply mark themselves paid.
Our team has been doing this for years. If your situation is unusual, that's actually our favorite kind of conversation.